Privacy Policy

Privacy

This privacy policy explains how MyCloudForms handles your personal information and data. We value your trust, so we’ve strived to present this policy in a clear and; plain language. The policy is structured so you can quickly find answers to the questions that interest you the most.

This privacy policy applies to all the products, services and websites offered by MyCloudForms and The Doctor Company Inc. and their affiliates, except where otherwise noted. Products, services and websites are collectively referred to as the “services” in this policy. Some services have supplementary privacy statements that explain, in more detail, our specific privacy practices in relation to these services. Unless otherwise noted, all services are provided by MyCloudForms and The Doctor Company Inc., which is based in Ontario, Canada.

IF YOU CREATE FORMS:

  • Your form data is owned by you. Additionally, MyCloudForms and The Doctor Company Inc. treats your forms as if they were private, unless you made your forms publicly available via a public link. MyCloudForms and The Doctor Company Inc. does not sell or make available your forms to anyone and does not use the form responses you collect for purposes unrelated to you or our services, except in a limited set of circumstances (e.g. MyCloudForms and The Doctor Company Inc. is compelled by a subpoena, or if you’ve given us permission to do so).
  • MyCloudForms and The Doctor Company Inc. safeguards respondents’ email addresses. To make it easier for you to invite people to complete your forms via email, you may upload lists of email addresses, in which case MyCloudForms and The Doctor Company Inc. acts as a mere custodian of that data. MyCloudForms and The Doctor Company Inc. doesn’t sell or make available these email addresses and we use them only as directed by you and in accordance with this policy. The same is true for any email addresses collected through your forms.
  • MyCloudForms and The Doctor Company Inc. holds your data securely. Read our Security Policies for more information.
  • Form data is stored on Microsoft Azure servers located in Toronto, Ontario, Canada. MyCloudForms and The Doctor Company Inc. will process your form data on your behalf and under your instructions, including those agreed to in this privacy policy.

IF YOU ANSWER FORMS:

  • Forms are administered by form creators.  MyCloudForms and The Doctor Company Inc. hosts the forms on our websites and collect the responses that you submit to the form creator. If you have any questions about a form you are taking, please contact the form creator directly as MyCloudForms and The Doctor Company Inc. is not responsible for the content of that form or your responses to it. The form creator is generally the same person that invited you to complete the form and sometimes this individual, company or organization has its own privacy policy.
  • Are your responses anonymous? This depends on how the form creator has configured the form. Contact this individual, company or organization to learn more.
  • MyCloudForms and The Doctor Company Inc. does not sell or make available your responses to third parties. MyCloudForms and The Doctor Company Inc. doesn’t sell or share your form responses with third party advertisers or marketers (although the form creator might, so we advise that you contact this individual, company or organization to learn more). MyCloudForms and The Doctor Company Inc. merely acts as a custodian on behalf of the form creator who controls your data, except as further described in this privacy policy with regard to public forms.
  • If you think a form violates our Terms of Service or may be engaging in illegal activity, please email support@mycloudforms.com to report it.

MyCloudForms and The Doctor Company Inc. is used by people who create and conduct forms online, and form respondents, people who answer those forms. The information we receive from form creators and form respondents and how we handle it is separate, so this privacy policy is segmented into two parts:

  1. Privacy for Form Creators
  2. Privacy for Form Respondents

PRIVACY FOR FORM CREATORS

  1. What information does MyCloudForms and The Doctor Company Inc. collect?

When you use MyCloudForms, we collect information relating to you and your use of our services from a variety of sources. These are listed below. The sections following describe how MyCloudForms and The Doctor Company Inc. uses this information.

Information we collect directly from you.

  • Registration information. You need to register for a MyCloudForms account before you can use forms on MyCloudForms. When you register for an account, we collect your username, password and email address.
  • Billing information. If you make a payment to MyCloudForms/The Doctor Company Inc., we require that you provide your billing details, including name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder. Our integrations with 3rd party payment gateways are for processing only. MyCloudForms and The Doctor Company Inc. do not store or log any sensitive cardholder data provided by you or your form users. MyCloudForms and The Doctor Company Inc. follow industry standard best practices to protect security of cardholder data during processing and transmission. MyCloudForms and The Doctor Company Inc. is certified as a PCI DSS Level 1 Compliant Service Provider, the highest security attainment you can have as a business that collects payments from, and integrates with, credit cards. We perform annual audits to ensure our handling of your credit card information aligns with industry guidelines.
  • Account settings. You can set various preferences and personal details on pages, such as your account settings page. For example, your default language, timezone and communication preferences (e.g. opting in or out of receiving marketing emails from MyCloudForms or The Doctor Company Inc.).
  • Form data. We store your form data (questions and responses) for you.
  • Other data you intentionally share. We may collect your personal information or data if you submit it to us in other contexts. For example, if you provide us with a testimonial.

We don’t share or use your respondents’ email addresses. MyCloudForms nor The Doctor Company Inc. will contact your form respondents except at your direction. MyCloudForms nor The Doctor Company Inc. will sell or make available these email addresses to any third parties.

Information MyCloudForms and The Doctor Company Inc. collects about you indirectly or passively when you interact with us.

  • Usage data. MyCloudForms and The Doctor Company Inc. collects usage data about you whenever you interact with our services. This may include which web pages you visit, what you click on, when you performed those actions, and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, and timestamps.
  • Device data. MyCloudForms and The Doctor Company Inc. collects data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.
  • Referral data. If you arrive at a MyCloudForms website from an external source (such as a link on another website or in an email), MyCloudForms and The Doctor Company Inc. records information about the source that referred you to us.
  • Information from third parties. MyCloudForms and The Doctor Company Inc. may collect your personal information or data from third parties, if you have given permission to those third parties to share your information.
  1. How does MyCloudForms and The Doctor Company Inc. use the information we collect?

MyCloudForms and The Doctor Company Inc. treats your form questions and responses as information that is private to you, unless you have made your form questions and responses available via a public link. MyCloudForms and The Doctor Company Inc. knows that, in many cases, you want to keep your form questions and responses (which we collectively refer to as “form data”) private. Unless you decide to share your form questions and/or responses with the public, such as by making the form questions and responses available via a public link, MyCloudForms and The Doctor Company Inc. does not use your form data other than as described in this privacy policy, or unless we have your consent. We do not sell or make available your form data to third parties without your permission.

Generally, MyCloudForms and The Doctor Company Inc. uses the information collected in connection with providing our services to you and, on your behalf, to your form respondents. For example, specific ways MyCloudForms and The Doctor Company Inc. uses this information are listed below. See the next section of this privacy policy to understand how your information is shared. However, this privacy policy is not intended to restrict our use of form questions or responses that you have chosen to make available online through a public link.

To provide you with our services. This includes providing you with customer support, which requires MyCloudForms and The Doctor Company Inc. to access your information to assist you, such as with form design and creation or technical troubleshooting.

In order to provide you with useful options to use the services together with social media and other applications, MyCloudForms and The Doctor Company Inc. may give you the option to export information to, and collect information from, third party applications and websites, including platforms such as Google and Twitter and social networking sites such as Facebook. When exporting and collecting such information, you may be disclosing your information to the individuals or organizations responsible for operating and maintaining such third party applications and sites, and your information may be accessible by others visiting or using those applications or sites. We do not own or operate the applications or websites that you connect with, and you should review the privacy policies and statements of such websites to ensure you are comfortable with the ways in which they use the information you share with them.

To manage our services. MyCloudForms and The Doctor Company Inc. internally uses your information, including certain form data, for the following limited purposes:

  • To monitor, maintain, and improve our services and features. MyCloudForms and The Doctor Company Inc. internally performs statistical and other analysis on information we collect, including usage data, device data, referral data, question and response data and information from page tags, to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services, including to help us evaluate or devise new features. MyCloudForms and The Doctor Company Inc. may use your information for internal purposes designed to keep our services secure and operational, such as for troubleshooting and testing purposes, and for service improvement, marketing, research and development purposes.
  • To enforce our Terms of Use.
  • To prevent potentially illegal activities.
  • To screen for and prevent undesirable or abusive activity. For example, MyCloudForms and The Doctor Company Inc. has automated systems that screen content for activities such as, phishing, spam, and fraud.

To create new services, features or content. MyCloudForms and The Doctor Company Inc. may use your form data and form metadata (that is, data about the characteristics of a form) for our internal purposes to create and provide new services, features or content. Regarding form metadata, MyCloudForms and The Doctor Company Inc. may look at statistics like response rates, question and answer word counts, and the average number of questions in a form and publish interesting observations about these for informational or marketing purposes. When MyCloudForms and The Doctor Company Inc. does this, neither individual form creators nor form respondents will be identified or identifiable unless we have obtained their permission.

To contact you about your service or account. MyCloudForms and The Doctor Company Inc. occasionally sends you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You are prevented from opt out of this type of communication since it is required to provide our services to you.

To contact you for marketing purposes. MyCloudForms and The Doctor Company Inc. will send you promotional emails only if you have consented to our contacting you for this purpose. For example, during the account registration process, MyCloudForms will ask for your permission to use your information to contact you for promotional purposes. You may opt out of these communications at any time by typing “unsubscribe” on the reply email, or changing the relevant setting on your Account page.

To respond to legal requests and prevent harm. If MyCloudForms and/or The Doctor Company Inc. receives a subpoena or other legal request, we may need to inspect the data held to determine the appropriate response.

  1. With whom do we share or disclose your information?

MyCloudForms and The Doctor Company Inc. does not sell or make available your form data without your express permission.

When might MyCloudForms and The Doctor Company Inc. disclose your form data to third parties?

Only for a limited number of reasons. MyCloudForms and The Doctor Company Inc. does not hold your information with our service providers who help us to provide our services to you. MyCloudForms and The Doctor Company Inc. has contracts with these service providers to keep your information confidential and to use it only for the purpose of providing their services. For example, MyCloudForms and The Doctor Company Inc. uses payment processors who help us to process credit card transactions. By using our services, you authorize MyCloudForms and The Doctor Company Inc. to sub-contract in this manner on your behalf. In rare circumstances, we may share information if required by law, or in a corporate restructuring or acquisition context (see below for more details).

Sharing your forms with the public.

You are able to control who can use your form by changing your Account settings. For example, blank forms can be made completely public, and indexable by search engines. You can also choose to share your form responses instantly or at a public location.

MyCloudForms and The Doctor Company Inc. recognizes that you have entrusted us with safeguarding the privacy of your information. Because that trust is very important to us, the only time MyCloudForms and/or The Doctor Company Inc. will disclose or share your personal information or form data with a third party is when MyCloudForms and/or The Doctor Company Inc. has done one of four things, in accordance with applicable law: (a) given you notice, such as in this privacy policy; (b) obtained your express consent, such as through an opt-in checkbox; (c) de-identified or aggregated the information so that individuals or other entities cannot reasonably be identified by it; or (d) obtained your express consent to pass on the forms to a third party software of your choice through the use of a “bridge”, such as through a written consent. Where required by law, MyCloudForms and/or The Doctor Company Inc. will obtain your express consent prior to disclosing or sharing any personal information.

We may disclose:

  • Your information to our service providers. MyCloudForms and The Doctor Company Inc. uses service providers who help us to provide you with our services. MyCloudForms and The Doctor Company Inc. give relevant persons working for some of these providers access to your information, but only to the extent necessary for them to perform their services for us. MyCloudForms and The Doctor Company Inc. also implements reasonable contractual and technical protections to ensure the confidentiality of your personal information and data is maintained, used only for the provision of their services to us, and handled in accordance with this privacy policy. Examples of service providers include payment processors, hosting services, email service providers, and web traffic analytics tools.
  • Your account details to your billing contact. If your account holder details are different from the billing contact listed for your account, MyCloudForms and The Doctor Company Inc. may disclose your identity and account details to the billing contact upon their request. MyCloudForms and The Doctor Company Inc. also will usually attempt to notify you of such requests. By using our services and agreeing to this privacy policy, you consent to this disclosure.
  • Your email address to your organization. If the email address under which you’ve registered your account belongs to or is controlled by an organization, MyCloudForms and The Doctor Company Inc. may disclose that email address to that organization in order to help it understand who associated with that organization uses MyCloudForms, and to assist the organization with its enterprise accounts. You are advised not to use a work email address for MyCloudForms services unless you are authorized to do so, and are therefore comfortable with this disclosure.
  • Aggregated or de-identified (anonymized) information to third parties to improve or promote MyCloudForms and The Doctor Company Inc. services. No individuals can reasonably be identified or linked to any part of the information we share with third parties to improve or promote MyCloudForms and The Doctor Company Inc.’s services.
  • The presence of a cookie to advertise MyCloudForms and The Doctor Company Inc. services. MyCloudForms and/or The Doctor Company Inc. may ask advertising networks and exchanges to display ads promoting our services on other websites. MyCloudForms and/or The Doctor Company Inc. may ask these networks to deliver those ads based on the presence of a cookie, but in doing so will not share any other personal information with the advertiser. Our advertising network partners may use cookies and page tags or web beacons to collect certain non-personal information about your activities on this and other websites to provide you with targeted advertising based upon your interests.
  • Your information if required or permitted by law. MyCloudForms and The Doctor Company Inc. may disclose your information as required or permitted by law, or when MyCloudForms and The Doctor Company Inc. believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.
  • Your information if there’s a change in business ownership or structure. If ownership of all or substantially all of MyCloudForms and/or The Doctor Company Inc. business changes, or The Doctor Company Inc. undertakes a corporate reorganization, including a merger, acquisition or consolidation or any other action or transfer between MyCloudForms and/or The Doctor Company Inc. entities, you expressly consent to MyCloudForms and The Doctor Company Inc. transferring your information to the new owner or successor entity so that we can continue providing our services. If required, MyCloudForms and/or The Doctor Company Inc. will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.
  • Information you expressly consent to be shared. For example, MyCloudForms and/or The Doctor Company Inc. may expressly request your permission to provide your contact details to third parties for various purposes, including to allow those third parties to contact you for marketing purposes. You may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you will need to contact that third party directly.
  1. What are your rights to your information?
  • Update your account details. You can update your registration and other account information on your Account page. Information is updated immediately.
  • Access and correct your personal information. As an account holder, you may access and correct certain personal information that MyCloudForms and The Doctor Company Inc. holds about you by visiting your Account page. Some account holders and other individuals have certain legal rights to obtain information of whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. For some information, these rights may be exercised through the Account page mentioned above, and in all cases, requests to exercise these rights may be directed to our customer support team. These rights are subject to some exceptions, such as where giving you access would have an unreasonable impact on the privacy of other individuals. MyCloudForms and The Doctor Company Inc. will respond to your request to exercise these rights within a reasonable time and, where required by law or where we deem it otherwise appropriate and practicable to do so, we will honor your request.
  • Delete your form data. Deleting form data will not permanently delete form data immediately. As long as you maintain an account with MyCloudForms and The Doctor Company Inc., we may retain your deleted data for a limited time but no longer than 90 days in the event you accidentally delete data and need to restore it, which you can request by contacting our technical support team. To the extent permitted by law, MyCloudForms and The Doctor Company Inc. will permanently delete your data if you request to cancel your account. However, if your data was previously made available to the public through a public link, additional copies of your data may exist on an external website even after your account has been deleted.
  • Cancel your account. To cancel and delete your account, please contact our customer support team. Deleting your account will cause all the form data in the account to be permanently deleted from our systems within a reasonable time period, as permitted by law. MyCloudForms and The Doctor Company Inc. will respond to any such request, and any appropriate request to access, correct, update or delete your personal information within the time period specified by law, if applicable, or without excessive delay. MyCloudForms and The Doctor Company Inc. will promptly fulfill requests to delete personal data unless the request is not technically feasible or such data is required to be retained by law, in which case MyCloudForms and The Doctor Company Inc. will block access to such data, if required by law.

For how long does MyCloudForms and The Doctor Company Inc. retain your data? We generally retain your data for as long as you have an account with MyCloudForms, or to comply with our legal obligations, resolve disputes, or enforce our agreements. Data that is deleted from our servers may remain as residual copies on offsite backup media for up to approximately one month afterward.

Form data deleted from within the account You can delete forms and data from within your account at any time. Form data that you delete from your account will be rendered inaccessible, but not permanently deleted, as permitted by law. MyCloudForms and The Doctor Company Inc. retains your data to allow you to restore data that has been deleted accidentally.

MyCloudForms and The Doctor Company Inc. will eventually permanently purge old, deleted data to reclaim storage space, so it cannot be guaranteed that MyCloudForms and The Doctor Company Inc. will be able to restore deleted data. The more recent the deletion, the more likely it will be able to be restored. Once deleted from your account, the data will be fully purged from our system within 90 days.

MyCloudForms and The Doctor Company Inc. generally does not use deleted form data for any purpose other than to give you the opportunity to restore it. Sometimes MyCloudForms and The Doctor Company Inc. may retain deleted data to comply with legal obligations, resolve disputes, or enforce our agreements. In these cases, MyCloudForms and The Doctor Company Inc. ensures that access to such data is blocked except for the purposes for which MyCloudForms and The Doctor Company Inc. has been required to retain the information.

Account deleted from within the account You can request to delete your account and form data associated with it at any time. After you initiate the deletion of your account, the account is disabled immediately, but the account and form data will be held in our database for 90 days until our next regularly scheduled deletion cycle, at which point it will be permanently deleted. You can contact MyCloudForms and The Doctor Company Inc. within that time frame to request the account be restored. After the account is permanently deleted, MyCloudForms and The Doctor Company Inc. won’t be able to restore it or the form data it contained.

User account in a team deleted by an Administrator The Primary Admin or Admin of a team can delete a user account from a team at any time. This disables the user account immediately, but its form data will be held in a MyCloudForms and The Doctor Company Inc. database for 30 days before being deleted. The Primary Admin can contact MyCloudForms and/or The Doctor Company Inc. within this 90-day time frame to request the account be restored.

  1. Security, cookies and other important information

Changes to this privacy policy. MyCloudForms and The Doctor Company Inc. may modify this privacy policy at any time. MyCloudForms and/or The Doctor Company Inc. will notify you by publishing the changes on this website. If MyCloudForms and The Doctor Company Inc. determines the changes are material, you will be provided with additional, prominent notice as is appropriate under the circumstances, such as via email or in another conspicuous manner reasonably designed to notify you. If, after being informed of these changes, you do not cancel your subscription and continue to use MyCloudForms services beyond the advance-notice period, you will be considered as having expressly consented to the changes in the privacy policy. If you disagree with the terms of this privacy policy or any updated privacy policy, you may close your account at any time.

Security. Details about MyCloudForms and The Doctor Company Inc.’s security practices are available through our Privacy Policy. MyCloudForms and The Doctor Company Inc. are committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions undertaken, there is always a risk that your personal data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the Internet. If you have any questions about the security of your personal information, contact customer support.

Data locations. MyCloudForms and The Doctor Company Inc. servers are based in Canada, so your personal information will be hosted and processed by MyCloudForms and The Doctor Company Inc. in Canada.

Cookie Notification. MyCloudForms and The Doctor Company Inc. and our partners use cookies and similar technologies on our websites. Cookies are small bits of data we store on the device you use to access our services so MyCloudForms and The Doctor Company Inc. can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. MyCloudForms and The Doctor Company Inc. uses cookies and similar technologies for several reasons:

  • To make the MyCloudForms and The Doctor Company Inc. website easier to use. If you use the “Remember me” feature when you sign into your account, MyCloudForms and The Doctor Company Inc. may store your username in a cookie to make it quicker for you to sign in whenever you return to MyCloudForms.
  • For security reasons. MyCloudForms and The Doctor Company Inc. uses cookies to authenticate your identity, such as confirming whether you are currently logged into MyCloudForms.
  • To provide you with personalized content. MyCloudForms and The Doctor Company Inc. may store user preferences, such as your default language, in cookies to personalize the content you see. MyCloudForms and The Doctor Company Inc. also uses cookies to ensure that users can’t retake certain forms that they have already completed.
  • To improve our services. MyCloudForms and The Doctor Company Inc. use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps MyCloudForms and The Doctor Company Inc. develop and improve our services and optimize the content MyCloudForms and The Doctor Company Inc. displays to users.

MyCloudForms and The Doctor Company Inc. don’t believe cookies are sinister, but you can still choose to remove or disable cookies via your browser. Refer to your web browser’s configuration documentation to learn how to do this. Please note that doing this may adversely impact your ability to use our services. Enabling cookies ensures a smoother experience when using our websites. By using our websites and agreeing to this privacy policy, you expressly consent to the use of cookies as described in this policy.

Social Media Features. MyCloudForms and The Doctor Company Inc. websites may include social media features or widgets, such as the Facebook Like button. Use of these features may allow them to collect your IP address, detect which page you are visiting on our site, and set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the third party providing it.

  1. Additional information for users

Personal data. For users, references to “personal information” in this policy are equivalent to what is commonly referred to as “personal data”.

    • About IP addresses. MyCloudForms and The Doctor Company Inc. servers record the incoming IP addresses of visitors to MyCloudForms and The Doctor Company Inc. websites, whether or not the visitor has a MyCloudForms and The Doctor Company Inc. account, and store the IP addresses in log files. MyCloudForms and The Doctor Company Inc. uses these log files for purposes such as system administration and maintenance, record keeping, tracking referring web sites, inferring your location, and security purposes (e.g. controlling abuse, spam and DDOS attacks). MyCloudForms and The Doctor Company Inc. also stores IP addresses along with certain actions you take on our system. IP addresses are only linked to form responses if a form creator has configured a form to collect IP addresses. By agreeing to this privacy policy, you expressly consent to MyCloudForms and The Doctor Company Inc. using your IP address for the foregoing purposes. If you wish to opt-out from the foregoing consent to use your IP address, you must cancel your account (if you have one) or not respond to a form if requested to do so.
    • Data controller. MyCloudForms and The Doctor Company Inc., whose contact information is listed above, is the data controller for registration, billing, and other account information that we collect from users. However, the data controller for form data is the form creator. The form creator determines how their form questions and responses are used and disclosed. MyCloudForms and The Doctor Company Inc. only processes such form data in accordance with our privacy policy.
    • Accessing and correcting your personal data. If you have a MyCloudForms account, you have the right to access and correct the personal information that MyCloudForms and The Doctor Company Inc. holds about you. This right may be exercised by contacting our customer support team.

Consents. By clicking “I Agree” or any other button indicating your acceptance of this privacy policy, you expressly consent to the following:

    • You consent to the collection, use, disclosure, and processing of your personal data in the manner described in this privacy policy, including our procedures relating to cookies, IP addresses, and log files.
    • MyCloudForms and The Doctor Company Inc.’s servers for the Canadian market are based in Toronto, Ontario so your personal data will be processed in Canada.
    • You consent to MyCloudForms and The Doctor Company Inc. sharing your personal data with relevant persons working for service providers who assist us to provide our services.
    • If you have enabled Cookies on your web browser, you consent to MyCloudForms and The Doctor Company Inc.’s use of cookies as described in this privacy policy.
  1. Additional information

MyCloudForms and The Doctor Company Inc. does not sell or share or make available your form data without your express permission. Although we do not sell or share your personal information, if you would like to fill out a form to opt-out of us ever doing so, please submit a written request to our customer support team.

About IP addresses. MyCloudForms and The Doctor Company Inc. servers record the incoming IP addresses of visitors to our websites, whether or not the visitor has a MyCloudForms account and store the IP addresses in log files. MyCloudForms and The Doctor Company Inc. uses these log files for purposes such as system administration and maintenance, record keeping, tracking referring web sites, inferring your location, and security purposes (e.g. controlling abuse, spam and DDOS attacks). MyCloudForms and The Doctor Company Inc. also stores IP addresses along with certain actions you take on our system. IP addresses are only linked to form responses if a form creator has configured a form to collect IP addresses. By agreeing to this privacy policy, you expressly consent to MyCloudForms and The Doctor Company Inc. using your IP address for the foregoing purposes. If you wish to opt out from the foregoing consent to use your IP address, you must cancel your account (if you have one) or not respond to a form if requested to do so.

JotForm shall not discriminate against you because you exercised any of your consumer’s rights, including, but not limited to, by:

    • Denying goods or services to you.
    • Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
    • Providing a different level or quality of goods or services to you.
    • Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Your responsibilities. By using MyCloudForms and The Doctor Company Inc.’s services, you agree to comply with adequate data protection requirements when collecting and using your form data, such as requirements to inform respondents about the specific uses and disclosures of their data.

PRIVACY FOR FORM RESPONDENTS

  1. What information does MyCloudForms and The Doctor Company Inc. collect?

When you respond to forms hosted by MyCloudForms and The Doctor Company Inc., we collect, on behalf and upon instructions, including the ones provided in this privacy policy, of form creators/users, information relating to you and your use of our services from a variety of sources. These are listed below. The sections afterward describe what MyCloudForms and The Doctor Company Inc. does with this information.

Information MyCloudForms and The Doctor Company Inc. collects directly from you.

    • Form responses. MyCloudForms and The Doctor Company Inc. collects and stores the form responses that you submit. The form creator/account holder is responsible for this data and manages it. A form may ask you to provide personal information or data. If you have any questions about a form you are taking, please contact the form creator/account holder directly as MyCloudForms and The Doctor Company Inc. are not responsible for the content of that form. The form creator/ account holder is usually the same person/entity that invited you to take the form and sometimes they have their own privacy policy.

Are your form responses anonymous?

You will need to ask the form creator as it depends how the individual, company or organization has chosen to configure the form(s). MyCloudForms and The Doctor Company Inc. provides instructions describing how a form creator can ensure collected responses are done so anonymously. However, even if a form creator has followed those steps, specific questions in the form may still ask you for your personal information or data that could be used to identify you.

Information MyCloudForms and The Doctor Company Inc. collects about you from other sources.

    • Usage data. MyCloudForms and The Doctor Company Inc. collects usage data about you whenever you interact with our services. This may include which web pages you visit, what you click on, when you performed those actions, and so on. Additionally, as with most websites today, MyCloudForms and The Doctor Company Inc. web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, and timestamps. Note that MyCloudForms and The Doctor Company Inc. does not link this usage data to your form responses.
    • Device data. MyCloudForms and The Doctor Company Inc. collects data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. MyCloudForms and The Doctor Company Inc. may also infer your geographic location based on your IP address. Your IP address will be linked to your form responses unless a form creator/account holder has disabled IP address collection for the form you respond to.
    • Referral data. MyCloudForms and The Doctor Company Inc. records information about the source that referred you to a form (e.g. a link on a website or in an email).
    • Your email address. If a form creator/account holder uses an email field to send you a form invitation email, MyCloudForms and The Doctor Company Inc. collects your email address when the form creator provides it to us. MyCloudForms and The Doctor Company Inc. does not use this to send you email except at the direction of a form creator/account holder. The emails MyCloudForms and The Doctor Company Inc. sends on behalf of a form creator/account holder appear to come from that form creator’s email address. If you no longer want to be contacted by a form creator, please contact the form creator directly.
  • Your mobile phone number. If a form creator/account holder uses mobile texting (SMS Messaging) to send you a form invitation, MyCloudForms and The Doctor Company Inc. collects your mobile phone number when the form creator/account holder provides it to us. MyCloudForms and The Doctor Company Inc. does not use this to send you texts (SMS Messages) except at the direction of a form creator/account holder. The texts MyCloudForms and The Doctor Company Inc. sends on behalf of a form creator/account holder appear to come from that form creator’s mobile number. If you no longer want to be contacted by a form creator/account holder, please contact the form creator/account holder directly.

 

Providing form responses is voluntary. Remember, you can always choose not to provide an answer to any given form question (especially those requesting your personal information or data). However, sometimes this will prevent you from completing a form if the form creator/account holder has marked that question as requiring an answer.

  1. How does MyCloudForms and The Doctor Company Inc. use the information collected?

Your form responses are owned and managed by the form creator/account holder, and MyCloudForms and The Doctor Company Inc. treats that information as private to the form creator/account holder, except if the form creator has made the questions and responses available via a public link. Please contact the form creator directly to understand how the individual, company or organization uses your form responses. Some form creators/account holders may provide you with a privacy policy or notice at the time you complete its form and we encourage you to review that to understand how the form creator will handle your responses. MyCloudForms and The Doctor Company Inc. does not sell or make available form responses to third parties without the form creator’s permission and MyCloudForms and The Doctor Company Inc. does not use any contact details collected in our customers’ forms to contact form respondents.  Third parties may include software that MyCloudForms are “bridged” to.

MyCloudForms and The Doctor Company Inc. also uses the information collected from you, including usage data, device data, referral data and information from page tags to manage and improve our services, for research purposes, and for the various purposes described in this privacy policy.

  1. With whom does MyCloudForms and The Doctor Company Inc. share or disclose your information?

MyCloudForms nor The Doctor Company Inc. does not sell or make available your form responses without express permission! MyCloudForms and The Doctor Company Inc. will share your form responses with third parties only as described in this privacy policy.

MyCloudForms and The Doctor Company Inc. discloses:

    • Your form responses to form creators/account holders. MyCloudForms and The Doctor Company Inc. hosts forms created by form creators/account holders. However, form creators/account holders are actually the primary curator of form data. Anything you expressly disclose in your form responses will, naturally, be provided to them. Please contact the form creator directly to understand how they might share your form responses. Please see this privacy policy to understand what MyCloudForms and The Doctor Company Inc. tells form creators about how MyCloudForms and The Doctor Company Inc. handles form responses, and to whom MyCloudForms and The Doctor Company Inc. may disclose form responses.
  1. What are your rights to your information?
    • Contact the form creator to access and correct your responses and personal information. Because MyCloudForms and The Doctor Company Inc. collects form responses on behalf of form creators, you will need to contact the form creator if you have any questions about the form, or if you want to access, update, or delete anything in your responses. MyCloudForms and The Doctor Company Inc. provides form creators with tools to maintain the responses they collect through their forms. You may request access to and correction of the personal information we hold about you by contacting customer support, however in most cases MyCloudForms and The Doctor Company Inc. cannot provide you with this access since form responses are the form creator’s private information (except if the form creator has made the questions and responses available via a public link) and giving you access may have an unreasonable impact on the privacy of other individuals. MyCloudForms and The Doctor Company Inc. will respond to your request for access or correction within a reasonable time and, where reasonable and practicable to do so, MyCloudForms and The Doctor Company Inc. will provide access to your personal information in the manner requested by you.
    • Opt out of receiving forms. You may opt out of receiving email or text invitations to complete forms which are sent by form creators/account holders via contacting them directly or using the “Unsubscribe” feature in emails or the reply “STOP” in texts (SMS Messaging).
  1. Security, cookies and other important information

Changes to this privacy policy. MyCloudForms and The Doctor Company Inc. may modify this privacy policy at any time and you will be notified by publishing the changes on this website. If MyCloudForms and The Doctor Company Inc. determines the changes are material, you will be provided with additional, prominent notice as is appropriate under the circumstances, such as via email or in another conspicuous manner reasonably designed to notify you. If, after being informed of the changes, you continue to use our services beyond the advance-notice period, you will be considered as having expressly consented to the changes in our privacy policy. If you disagree with the terms of this privacy policy or any updated privacy policy, you may close your account, if you have one, at any time or not respond to a form.

Security.  MyCloudForms and The Doctor Company Inc. is committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions MyCloudForms and The Doctor Company Inc. undertakes, there is always a risk that your personal data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the Internet. If you have any questions about the security of your personal information, contact our customer support.

Data locations. MyCloudForms and The Doctor Company Inc. servers are based in Canada, so your personal information will be hosted and processed by MyCloudForms and The Doctor Company Inc. in Canada.

Cookie Notification. MyCloudForms and The Doctor Company Inc. and our partners use cookies and similar technologies on our websites. Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. MyCloudForms and The Doctor Company Inc. uses cookies and similar technologies for several reasons including security.

MyCloudForms and The Doctor Company Inc. does not believe cookies are sinister, but you can still choose to remove or disable cookies via your browser. Refer to your web browser’s configuration documentation to learn how to do this. Please note that doing this may adversely impact your ability to use our services. Enabling cookies ensures a smoother experience when using MyCloudForms and The Doctor Company Inc. websites. By using MyCloudForms and The Doctor Company Inc. websites and agreeing to this privacy policy, you expressly consent to the use of cookies as described in this policy.

Online Tracking. MyCloudForms and The Doctor Company Inc. currently does not process or comply with any web browser’s “do not track” signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit our websites or use our services (unless otherwise stated in a service-specific privacy statement).

Social Media Features. MyCloudForms and The Doctor Company Inc. websites may include social media features or widgets, such as the Facebook Like button. Use of these features may allow them to collect your IP address, detect which page you are visiting on our site, and set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the third party providing it.

  1. Additional information for users

Personal data. For users, references to “personal information” in this policy are equivalent to what is commonly referred to as “personal data”.

    • About IP addresses. MyCloudForms and The Doctor Company Inc. servers record the incoming IP addresses of visitors to MyCloudForms and The Doctor Company Inc. websites, whether or not the visitor has a MyCloudForms and The Doctor Company Inc. account, and store the IP addresses in log files. MyCloudForms and The Doctor Company Inc. uses these log files for purposes such as system administration and maintenance, record keeping, tracking referring web sites, inferring your location, and security purposes (e.g. controlling abuse, spam and DDOS attacks). MyCloudForms and The Doctor Company Inc. also stores IP addresses along with certain actions you take on our system. IP addresses are only linked to form responses if a form creator has configured a form to collect IP addresses. By agreeing to this privacy policy, you expressly consent to MyCloudForms and The Doctor Company Inc. using your IP address for the foregoing purposes. If you wish to opt-out from the foregoing consent to use your IP address, you must cancel your account (if you have one) or not respond to a form if requested to do so.
    • Data controller. MyCloudForms and The Doctor Company Inc., whose contact information is listed above, is the data controller for registration, billing, and other account information that we collect from users. However, the data controller for form data is the form creator/account holder. The form creator/account holder determines how their form questions and responses are used and disclosed. MyCloudForms and The Doctor Company Inc. only processes such form data in accordance with the instructions and permissions (including those given under this privacy policy) selected by the form creator/account holder when they create and administer their form.
    • Accessing and correcting your personal data. If you have a MyCloudForms account, you have the right to access and correct the personal information that MyCloudForms and The Doctor Company Inc. holds about you. This right may be exercised by contacting our customer support.

Consents. By clicking “I Agree”, using this service, or clicking any other button, such as a “Submit” button, indicating your acceptance of this privacy policy, you expressly consent to the following:

    • You consent to the collection, use, disclosure, and processing of your personal data in the manner described in this privacy policy, including our procedures relating to cookies, IP addresses, and log files.
    • MyCloudForms and The Doctor Company Inc. servers are based in Canada, so your personal data will be primarily processed in Canada. You consent to the transfer and processing of your personal data in Canada by MyCloudForms and The Doctor Company Inc.
    • You consent to MyCloudForms and The Doctor Company Inc. sharing your personal data with relevant persons working for service providers who assist us to provide our services.
    • If you have enabled Cookies on your web browser, you consent to MyCloudForms and The Doctor Company Inc.’s use of cookies as described in this privacy policy.
  1. Additional information

MyCloudForms and The Doctor Company Inc. does not sell or share or make available form responses to third parties without the form creator/account holders’s permission and MyCloudForms and The Doctor Company Inc. does not use any contact details collected in our customers’ forms to contact form respondents. Although we do not sell or share your personal information, if you would like to fill out a form to opt-out of us ever doing so, please submit a written request to our support team at support@mycloudforms.com.

Accessing and correcting your personal data. If you have a MyCloudForms account, you have the right to access and correct the personal information that MyCloudForms and The Doctor Company Inc. holds about you. This right may be exercised by visiting your account page or by contacting our customer support team. If you don’t have a MyCloudForms account but you think that you have provided personal information by using one of the forms, please contact the form’s creator/account holder. Form submission data is private and owned by form creator/account holder.

About IP addresses. MyCloudForms and The Doctor Company Inc. servers record the incoming IP addresses of visitors to MyCloudForms and The Doctor Company Inc. websites, whether or not the visitor has a MyCloudForms and The Doctor Company Inc. account, and store the IP addresses in log files. MyCloudForms and The Doctor Company Inc. uses these log files for purposes such as system administration and maintenance, record keeping, tracking referring web sites, inferring your location, and security purposes (e.g. controlling abuse, spam and DDOS attacks). MyCloudForms and The Doctor Company Inc. also stores IP addresses along with certain actions you take on our system. By agreeing to this privacy policy, you expressly consent to MyCloudForms and The Doctor Company Inc. using your IP address for the foregoing purposes. If you wish to opt out from the foregoing consent to use your IP address, you must cancel your account (if you have one) or not respond to a form if requested to do so.

Questions

If you have any questions about this privacy policy, please feel free to contact our customer support.